In-house Training Services

RSI develops industry specific in-house training programs. These training programs are available as independent or combined programs as well as in varying degrees of customization.

RSI offers additional training consultancy services as needed by our client base. This includes but is not limited to in-house training needs analysis, testing and individual/group feedback programs.

Industry Fundamentals for the Global Logistics and Transport Industry

RSI’s Industry Fundamentals have been developed as a result of a growing demand in the market for training of the fundamental skills and knowledge areas critical for success in today’s industry. Each of the following 1-day “modules” can be delivered on an individual or combined basis.

• Industry Overview and Terminology
• Incoterms Knowledge and Application
• Airfreight Operations and Management
• Seafreight Operations and Management
• Logistics and Value Added Services
• Market Overview and Industry Trends

Module overview to be updated soon

Logistics & Supply Chain Management Fundamentals (2.5-day)		Download here
The Fundamental Concepts and Development of Logistics and Supply Chain Management

The FOUR Pillar Framework for Customer Satisfaction (2-day)		Download here
Developing and Executing Customer Service Excellence in the Global Logistics and Transportation Industry

Project and Implementation Management for Logistics and Transport Providers (3-day)		Download here
Establishing and Managing Operational Excellence in the Global Logistics and Transportation Industry

Communication Strategies for Sales (2-day)		Download here
Achieving the Sale through Effective Communication

Inside Sales Skills and Sales Support for Logistics and Transport Providers (2-day)		Download here
Excellence in Business Development Execution and Support in the Global Logistics Industry

Customer Focused Selling for Logistics and Transport Professionals (2-day)		Download here
Creating Competitive Differentiation through the Selling Process

Value Selling for Logistics and Transport Professionals (2-day)		Download here
Selling Strategic Customer Value in the Global Logistic and Transportation Industry

Key Account Development and Management for Logistics and Transport Professionals (3-day)		Download here
Maximizing Customer and Relationship Development in the Global Logistics Industry

Telesales and Prospecting for Logistics and Transport Providers (2-day)		Download here
Building Business Relationships and Opportunities via the Telephone

Professional Negotiations Skills for Logistics and Transport Professionals (2-day)		Download here
Managing Effective Negotiations and the Tendering Process for Success in the Global Logistics and Transportation Industry

RFQ Management and Analysis Workshop (1-day)		Download here
Effectively Managing the RFQ process in the Global Logistics and Transportation Industry

To View all RSI Courses - 

RSI also provides course customization and can develop customized training programs for your organization. 

Examples include:

• Market Overview and Update, Half-day seminar
• Shipping 101: Understanding the International Shipping and Logistics Industry
• Transport & Logistics Infrastructure and Overview of the European Market
• New Hire & Employee Orientation Programs
• Incoterms Knowledge and Application
• Customer Service as a Culture
• Role of Airfreight in the Logistics Industry
• Regional Supply Chain Management Practice
• Account Planning and Customer Relationship Development